Frequently Asked Questions
Do you only scan 6×4 photos?
Our most requested size is 6×4″, however we can scan smaller photos of various shapes as well as photos up to 8×10″ in size.
How long does is take to complete my order?
Depending on the quantity of photos, the turnaround time is usually about 2-3 weeks.* However please inform us if you are working to a deadline as there are times when the turnaround is extended due to heavy workload, school/bank holidays etc.
We do offer express services so please get in touch if you need a very fast turnaround.
How do I know that my photos won’t be damaged?
It is very important to us that we protect your memories. Your photos are stored off the ground in a safe and cool environment.
Do the photos have to be loose or can we give you photo albums?
We can scan your photos from albums but it does increase the price by 10c per photo.
What happens when my order is finished?
When your order is ready to be collected, we will call and email to let you know. Your scanned images will be placed on a provided USB or you can purchase a USB from us.
How do I know what USB to purchase?
On average 1400 photos requires a 16GB USB, any more than that, and we recommend a 32GB USB.
What if I want to purchase more than one copy?
Extra copies can be made to a USB for $14.95 per copy plus the cost of the USB.
Can you scan damaged/ripped photo’s?
Yes, we have special sleeves that we use when scanning your photos to protect them. The cost for damaged/ripped photos is $1.00 per photo.
Can you scan at in other quality or file types?
Yes, we can scan in 300, 600 or 1200dpi and in JPG or Tiff file format. 1200dpi and Tiff format photos will be an extra 10c per photo. Please note that this will increase the file size.
Can you scan slides/negatives or instant photo’s (Polaroids)?
Yes, we can. Have a look at our pricing page for more information.
What types of payment do you accept?
Payment is due when your order is complete. We accept bank transfer (with proof of transfer) and credit/debit cards (No AMEX).
How to prepare your photos for scanning
To enable us to best scan your photos we have a few suggestions below to help when preparing your photos.
Gather all your photos that you wish to be scanned and divide them up into categories (Dates, years, events etc…)
Place each group of photos into a zip lock bag, paper bag or something similar.
Count how many photos you have before you give them to us so that you can calculate your order
Label each group with a short title that will be used as the file and folder name for that group.
Once you have all groups labelled place in a cardboard box or shoebox.
*For very large orders please allow up to 4-6 weeks turnaround unless deadlines previously discussed.
Location
Ridgewood, Western Australia
info@perthphotoscanning.com.au
Phone Number
0452 344 663